Reduce the risk of the unknown by giving us the ability to proactively monitoring your network.
Evron Network offers complex voice, data centre, security and network infrastructure management for on-premises and cloud services for the top vendors in the industry. Through industry leading best practices they help customers deliver better commercial and service management results.
We maintain a tier of high end engineering resources through our managed service offering, who are drawn upon on an ad hoc basis by customers in response and fix service levels. Makes sense to have Want a regsitered trusted specialised provider to design, support and assist with operations when we have maintained Depth in our technical skillset across a wide range of engineering skillsets and got vendor certifications and operational knowledge. We respect and hook into customer environments supporting service delivery under ITIL v3 and deliver enterprise ready monitoring and management platforms.
We offer multiple solutions to help you handle environments; offerings that can help enhance and scale our customers internal teams with a lower risk and better service capabilities.
Hardware and Software Maintenance
The maintenance level is also very important, however what is critical, is having a partner to call upon to arrange service. All of which means because so much trivia can do obscure an issue in a complex IT environment, it’s most difficult to tie it back to the root cause.
So when you sign up for a replacement hardware contract with Evron Network, here is what you get at no extra cost:
Access to Evron Network Service Desk for troubleshooting\Fault reporting agenda
Service Level Agreement on Restoration Target
Preferential rates for ad-hoc service requests
– Access to deeply experienced, certified and specialized engineers
Direct access to mainline support from Tier 2 & 3 engineering teams
Outcomex/Vendor resource blend on the fly, addressing your problem
When there is a Priority One failure on hardware under the right maintenance levels, we will not leave your site until your problem is solved.
Solution Support
Offload production incidents to our team of trained service desk engineers. This enables 2nd and 3rd level support for special environments. Support on the above solutions also can be offered by technology pillar or as a whole on the IT infrastructure.
Key features The Solution Support service offers:
Tier 2 and 3 technical support for incident resolution.
24 x 7 or 8 x 5 coverage windows.
Use of the Evron Network Service Desk by telephone, email or web.
Added Move, Add and Change assignment for simple WRs.
SLA on response and fix counts.
Incident Summaries and End of month report.
Reduced engineering fees for one-off, ad-hoc engineering services.
Opportunities for technical review, health check and technical incubation.
Solution Assurance
We provide a way to hand completely off of the operational management and up-time of production to our mature and experienced operations organization. Through continuous and proactive monitoring of essential environmental factors and the use of enhanced reporting and operational levels, importantly we secure up time and service integrity.
Evron Network Solution Assurance includes:
Level 2 and Level 3 engineering support for incident response.
24 x 7 or 8 x 5 coverage LED functions.
Proactive monitoring with Evron Networks monitoring toolsets (device health & status, capacity management, OS view etc).
Patch management for resiliency, security and quality.
Phone, email and web access to the Outcomex Service Desk.
Added M,A,C (Move, Add, Change) assignment for very basic work requests.
response and fix SLAs.
Service Delivery Management through a dedicated Customer Experience Manager.
Summary reports regarding incidents and end of month reports.
Discounted rate for ad-hoc engineering services.
Opportunity for periodic technical assessment, health discussion, and technical incubation.
We know that not everyone has the same requirements or things on their agenda. That’s why we put together personalized managed services packages to suit, well, all sorts. Over 90 innovative customers rely on Evron Network to operate and optimize all or part of their IT environment – anything is possible!
You and your team can contact us by clicking here.